Returns & Exchanges

If you'd like to switch out your Rumpl or for some reason you are not stoked with it, we would be happy to process a return if the below terms are met. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@rumpl.co.nz. If your return is accepted, we’ll give you a return shipping number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you did not purchase your blanket from Rumpl.co.nz, please directly contact the retailer that you purchased your Rumpl from and they will be able to best help you.

To return a gift we need the order number, shipping address, and email or name of the original purchaser. Also, this return will need to meet the terms of our returns policy.

Please email this information to info@rumpl.co.nz and we'll take care of you. Though we can’t imagine why you’d want to return such a thoughtful gift, we'll do our best to help get you the Rumpl product of your dreams!

Not digging that print? Need a different size? We get it, and we want to make it easy to get a blanket you love. You can exchange any blanket that hasn’t been used within 30 days of purchase and is in original condition from when it was received (unused with all tags attached).

We will need the order number, shipping address, email, or name of the purchaser.

Shipping & Warranty

We offer free shipping New Zealand wide.Free shipping does not include to outer NZ Islands. Additional costs to deliver to outer NZ islands will need to be covered by customer. We do not ship to the Pacific Islands currently.

We use PBT Couriers for all our NZ deliveries. You can track your order at www.pbt.co.nz

We take pride in the quality of our products, and we back it up with our Rumpl Guarantee, a 1-Year Warranty on any manufacturer defects. This does not account for normal wear and tear.

If you purchased from retailer, they will handle your warranty claim for you. 

Product

Rumpl blankets are designed to shed dirt and odor, however periodic washing is still needed for optimal performance. Use warm water and a non-detergent performance wash. Only wash your Rumpl in a front load washing machine; do not dry clean. You can also put your Rumpl in a micro-fibre laundry bag when washing.

We strongly recommend air drying. If you must use a dryer, use the lowest tumble setting with the heat turned off. Excessive heat can damage your blanket.

DWR is short for Durable Water Repellent. It’s a coating applied to many pieces of outdoor gear and apparel to add water resistance. There have been concerns about the waste generated from the production and application of DWR, and we’ve worked with our suppliers to choose a treatment that significantly reduces by-products.

We've worked hard to incorporate post-consumer recycled materials into new and existing Rumpl products including the Original Puffy Blanket and the NanoLoft Puffy Blanket. We've used over 3,000,000 recycled plastic bottles in 2019 alone.

Our down is 100% fair trade certified and obtained as a harm-free by-product of the food industry, meaning that nothing is live-plucked.

Both our down supplier and our factory are audited yearly by the IDFL (International Down and Feather Testing Laboratory) and have received the Responsible Down Standard certification.

All of our Rumpl Puffy outdoor blankets include four corner loops to stake down to the ground, clip together in a number of ways, match perfectly with a Stash Mat, and any other use cases you can think of!

We offer a variety of blanket materials, insulation, and weights.

Our NanoLoft® Puffy blanket is our proprietary synthetic or down-alternative blanket. It's extremely packable and has amazing warmth to weight ratio for a synthetic insulation. It's also our warmest blanket.

Our Original Puffy blanket is a fantastic everyday outdoor blanket that will keep you warm camping, at the park, at sporting events, the beach, concerts––you name it!

Rumpl is the Original outdoor blanket. We make the best and most versatile blankets on the market. Try one for yourself! 

General

Have a question? We can point you in the right direction. 

Email us : info@rumpl.co.nz

Want to stock Rumpl in your store? If you are based in New Zealand or the Pacific islands, please get in touch with us on info@rumpl.co.nz to share more info :)

We do! Please get in touch with us at info@rumpl.co.nz

Rumpl was born in Portland, Oregon in the US. However, is now growing around the world - and since April 2021, is in New Zealand!

Still have questions? Email info@rumpl.co.nz and we'll take care of you!